HELPDESK AS ALTERNATIVE OF SUPPORT AND TECHNOLOGICAL MANAGEMENT FOR A TABASCO COMPANY

HELPDESK AS ALTERNATIVE OF SUPPORT AND TECHNOLOGICAL MANAGEMENT FOR A TABASCO COMPANY

This article presents an investigation that aims to propose an improvement in the services provided by a medium-sized Tabasco company. We look for the company to provide flexibility in customer service by optimizing times to achieve customer satisfaction. To this end, the ITIL methodology is applied...

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Κύριοι συγγραφείς: Ortiz Gonzalez, Atilano, Gómez Lemus, Marbella Araceli, Zurita Cruz, Karla Alejandra
Μορφή: Online
Γλώσσα:spa
Έκδοση: Universida de Sonora 2021
Διαθέσιμο Online:https://epistemus.unison.mx/index.php/epistemus/article/view/163
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spelling oai:http:--epistemus.unison.mx:article-1632023-06-14T01:04:22Z HELPDESK AS ALTERNATIVE OF SUPPORT AND TECHNOLOGICAL MANAGEMENT FOR A TABASCO COMPANY HELPDESK COMO ALTERNATIVA DE SOPORTE Y GESTIÓN TECNOLÓGICA PARA UNA EMPRESA TABASQUEÑA Ortiz Gonzalez, Atilano Gómez Lemus, Marbella Araceli Zurita Cruz, Karla Alejandra Help Desk service provider company technological tool ITIL methodology Help Desk empresa prestadora de servicio herramienta tecnológica metodología ITIL This article presents an investigation that aims to propose an improvement in the services provided by a medium-sized Tabasco company. We look for the company to provide flexibility in customer service by optimizing times to achieve customer satisfaction. To this end, the ITIL methodology is applied, which allows the internal processes to be adapted with the help of its five phases: strategy, design, transition, operation, and continuous service improvement. Through an online Help Desk system, the company will automate its techniques, processes, and procedures, including maintaining competitiveness. All these will be applied to our studying company. Este artículo presenta una investigación que tiene como objetivo proponer una mejora en los servicios que brinda una mediana empresa de Tabasco.  Buscamos que la empresa brinde flexibilidad en la atención al cliente optimizando los tiempos para lograr la satisfacción del cliente. Para ello, se aplica la metodología ITIL, que permite adecuar los procesos internos con la ayuda de sus cinco fases: estrategia, diseño, transición, operación y mejora continua del servicio. A través de un sistema de ayuda en línea, la empresa automatizará sus técnicas, procesos y procedimientos, incluido el mantenimiento de la competitividad. Todo esto se aplicará a nuestra empresa de estudio. Universida de Sonora 2021-11-23 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion PoliCienYTec PoliCienYTec application/pdf text/xml https://epistemus.unison.mx/index.php/epistemus/article/view/163 10.36790/epistemus.v15i30.163 EPISTEMUS; Vol. 15 No. 30 (2021): Issue 30; 46-52 EPISTEMUS; Vol. 15 Núm. 30 (2021): Revista No. 30; 46-52 2007-8196 2007-4530 spa https://epistemus.unison.mx/index.php/epistemus/article/view/163/241 https://epistemus.unison.mx/index.php/epistemus/article/view/163/203 Español Tabasco, 2019-2021, Universidad Juárez Autónoma de Tabasco Derechos de autor 2021 EPISTEMUS https://creativecommons.org/licenses/by-nc-nd/4.0
institution Epistemus
collection OJS
language spa
format Online
author Ortiz Gonzalez, Atilano
Gómez Lemus, Marbella Araceli
Zurita Cruz, Karla Alejandra
spellingShingle Ortiz Gonzalez, Atilano
Gómez Lemus, Marbella Araceli
Zurita Cruz, Karla Alejandra
HELPDESK AS ALTERNATIVE OF SUPPORT AND TECHNOLOGICAL MANAGEMENT FOR A TABASCO COMPANY
author_facet Ortiz Gonzalez, Atilano
Gómez Lemus, Marbella Araceli
Zurita Cruz, Karla Alejandra
author_sort Ortiz Gonzalez, Atilano
title HELPDESK AS ALTERNATIVE OF SUPPORT AND TECHNOLOGICAL MANAGEMENT FOR A TABASCO COMPANY
title_short HELPDESK AS ALTERNATIVE OF SUPPORT AND TECHNOLOGICAL MANAGEMENT FOR A TABASCO COMPANY
title_full HELPDESK AS ALTERNATIVE OF SUPPORT AND TECHNOLOGICAL MANAGEMENT FOR A TABASCO COMPANY
title_fullStr HELPDESK AS ALTERNATIVE OF SUPPORT AND TECHNOLOGICAL MANAGEMENT FOR A TABASCO COMPANY
title_full_unstemmed HELPDESK AS ALTERNATIVE OF SUPPORT AND TECHNOLOGICAL MANAGEMENT FOR A TABASCO COMPANY
title_sort helpdesk as alternative of support and technological management for a tabasco company
description This article presents an investigation that aims to propose an improvement in the services provided by a medium-sized Tabasco company. We look for the company to provide flexibility in customer service by optimizing times to achieve customer satisfaction. To this end, the ITIL methodology is applied, which allows the internal processes to be adapted with the help of its five phases: strategy, design, transition, operation, and continuous service improvement. Through an online Help Desk system, the company will automate its techniques, processes, and procedures, including maintaining competitiveness. All these will be applied to our studying company.
publisher Universida de Sonora
publishDate 2021
url https://epistemus.unison.mx/index.php/epistemus/article/view/163
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