HELPDESK AS ALTERNATIVE OF SUPPORT AND TECHNOLOGICAL MANAGEMENT FOR A TABASCO COMPANY
This article presents an investigation that aims to propose an improvement in the services provided by a medium-sized Tabasco company. We look for the company to provide flexibility in customer service by optimizing times to achieve customer satisfaction. To this end, the ITIL methodology is applied...
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| Auteurs principaux: | , , |
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| Format: | Online |
| Langue: | spa |
| Publié: |
Universida de Sonora
2021
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| Accès en ligne: | https://epistemus.unison.mx/index.php/epistemus/article/view/163 |
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