Structural factor exploring sustainability perceptions
Often, the total quality has been instrumented before being weighted. The strategies even precede a diagnosis in Mexican organizations, but in an opposite sense, the present work set out to establish the reliability and validity of an instrument to measure the perception of total quality based on th...
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UNIVERSIDAD DE SONORA
2020
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oai:https:--revistainvestigacionacademicasinfrontera.unison.mx:article-2672022-02-25T15:10:34Z Structural factor exploring sustainability perceptions Molina-Ruiz, Héctor Daniel Juárez-Nájera, Margarita Bustos-Aguayo, José Marcos Hernández-Valdés, Jorge Castro-Guzmán, Martín García Lirioz, Cruz Client omission Control strategy Logistics mistake Wrong delivery Often, the total quality has been instrumented before being weighted. The strategies even precede a diagnosis in Mexican organizations, but in an opposite sense, the present work set out to establish the reliability and validity of an instrument to measure the perception of total quality based on three indicators related to management. , production and transfer of knowledge. A non-uexperimental study was carried out with a non-probabilistic selection of 124 administrative staff and employees from an organization in central Mexico. From a structural model, it was found that management affects production and this about the total perceived quality, although there are lines of research concerning empathy, commitment, entrepreneurship, satisfaction and happiness in relation to the implementation of continuous improvements to the quality of processes and products. UNIVERSIDAD DE SONORA 2020-06-30 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf text/xml https://revistainvestigacionacademicasinfrontera.unison.mx/index.php/RDIASF/article/view/267 10.46589/rdiasf.vi32.267 Revista de Investigación Académica Sin Frontera: División de Ciencias Económicas y Sociales; Núm. 32 (13): Enero - Junio 2020; 23 2007-8870 10.46589/rdiasf.vi32 spa https://revistainvestigacionacademicasinfrontera.unison.mx/index.php/RDIASF/article/view/267/278 https://revistainvestigacionacademicasinfrontera.unison.mx/index.php/RDIASF/article/view/267/347 Derechos de autor 2020 Revista de Investigación Académica Sin Frontera: División de Ciencias Económicas y Sociales https://creativecommons.org/licenses/by-nc-nd/4.0 |
| institution |
Revista de Investigación Académica sin Frontera |
| collection |
OJS |
| language |
spa |
| format |
Online |
| author |
Molina-Ruiz, Héctor Daniel Juárez-Nájera, Margarita Bustos-Aguayo, José Marcos Hernández-Valdés, Jorge Castro-Guzmán, Martín García Lirioz, Cruz |
| spellingShingle |
Molina-Ruiz, Héctor Daniel Juárez-Nájera, Margarita Bustos-Aguayo, José Marcos Hernández-Valdés, Jorge Castro-Guzmán, Martín García Lirioz, Cruz Structural factor exploring sustainability perceptions |
| author_facet |
Molina-Ruiz, Héctor Daniel Juárez-Nájera, Margarita Bustos-Aguayo, José Marcos Hernández-Valdés, Jorge Castro-Guzmán, Martín García Lirioz, Cruz |
| author_sort |
Molina-Ruiz, Héctor Daniel |
| title |
Structural factor exploring sustainability perceptions |
| title_short |
Structural factor exploring sustainability perceptions |
| title_full |
Structural factor exploring sustainability perceptions |
| title_fullStr |
Structural factor exploring sustainability perceptions |
| title_full_unstemmed |
Structural factor exploring sustainability perceptions |
| title_sort |
structural factor exploring sustainability perceptions |
| description |
Often, the total quality has been instrumented before being weighted. The strategies even precede a diagnosis in Mexican organizations, but in an opposite sense, the present work set out to establish the reliability and validity of an instrument to measure the perception of total quality based on three indicators related to management. , production and transfer of knowledge. A non-uexperimental study was carried out with a non-probabilistic selection of 124 administrative staff and employees from an organization in central Mexico. From a structural model, it was found that management affects production and this about the total perceived quality, although there are lines of research concerning empathy, commitment, entrepreneurship, satisfaction and happiness in relation to the implementation of continuous improvements to the quality of processes and products. |
| publisher |
UNIVERSIDAD DE SONORA |
| publishDate |
2020 |
| url |
https://revistainvestigacionacademicasinfrontera.unison.mx/index.php/RDIASF/article/view/267 |
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