Perception of the quality of nursing care from the perspective of people hospitalized in a public hospital
Introduction: From the moment a person enters a hospital until his discharge, nursing professionals constantly have a direct contact with the person; thus, evaluating how the patient perceived the quality of care he received allows the professionals to develop and implement strategies for continuous...
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Universidad de Sonora
2020
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| Acceso en línea: | https://sanus.unison.mx/index.php/Sanus/article/view/174 |
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Online |
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Ruiz-Cerino, Juana María Tamariz-López, María Magdalena Méndez-González , Lucia Amairani Torres-Hernández, Liliana Duran-Badillo, Tirso |
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Ruiz-Cerino, Juana María Tamariz-López, María Magdalena Méndez-González , Lucia Amairani Torres-Hernández, Liliana Duran-Badillo, Tirso Perception of the quality of nursing care from the perspective of people hospitalized in a public hospital |
| author_facet |
Ruiz-Cerino, Juana María Tamariz-López, María Magdalena Méndez-González , Lucia Amairani Torres-Hernández, Liliana Duran-Badillo, Tirso |
| author_sort |
Ruiz-Cerino, Juana María |
| title |
Perception of the quality of nursing care from the perspective of people hospitalized in a public hospital |
| title_short |
Perception of the quality of nursing care from the perspective of people hospitalized in a public hospital |
| title_full |
Perception of the quality of nursing care from the perspective of people hospitalized in a public hospital |
| title_fullStr |
Perception of the quality of nursing care from the perspective of people hospitalized in a public hospital |
| title_full_unstemmed |
Perception of the quality of nursing care from the perspective of people hospitalized in a public hospital |
| title_sort |
perception of the quality of nursing care from the perspective of people hospitalized in a public hospital |
| description |
Introduction: From the moment a person enters a hospital until his discharge, nursing professionals constantly have a direct contact with the person; thus, evaluating how the patient perceived the quality of care he received allows the professionals to develop and implement strategies for continuous improvement. Objective: Identify the perception of the quality of nursing care from the perspective of people hospitalized in a public institution. Methodology: This was a cross-sectional descriptive study, using a sample comprised by 90 patients aged 18 and above who were identified through convenience sampling; the SERVQHOS-E instrument was applied with Cronbach´s Alpha of .87. Results: Regarding the quality of nursing care, an average of 1.97 points (SD = .626) of overall satisfaction was found. Most of patients indicated they were satisfied (67.8%) with the nursing care, followed by very satisfied (18.9%). Conclusions: More than half of the subjects who participated in this study, in a general manner perceived a good quality in the nursing care received. |
| publisher |
Universidad de Sonora |
| publishDate |
2020 |
| url |
https://sanus.unison.mx/index.php/Sanus/article/view/174 |
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oai:https:--sanus.unison.mx:article-1742021-07-22T02:11:17Z Perception of the quality of nursing care from the perspective of people hospitalized in a public hospital Percepción de la calidad del cuidado de Enfermería desde la perspectiva de personas hospitalizadas en una institución pública Percepção da qualidade da assistência de enfermagem na perspectiva de pessoas hospitalizadas em instituição pública Ruiz-Cerino, Juana María Tamariz-López, María Magdalena Méndez-González , Lucia Amairani Torres-Hernández, Liliana Duran-Badillo, Tirso Percepción Calidad de la atención de salud Enfermería Perception Quality of health care Nursing Percepção Qualidade dos cuidados de saúde Enfermagem Introduction: From the moment a person enters a hospital until his discharge, nursing professionals constantly have a direct contact with the person; thus, evaluating how the patient perceived the quality of care he received allows the professionals to develop and implement strategies for continuous improvement. Objective: Identify the perception of the quality of nursing care from the perspective of people hospitalized in a public institution. Methodology: This was a cross-sectional descriptive study, using a sample comprised by 90 patients aged 18 and above who were identified through convenience sampling; the SERVQHOS-E instrument was applied with Cronbach´s Alpha of .87. Results: Regarding the quality of nursing care, an average of 1.97 points (SD = .626) of overall satisfaction was found. Most of patients indicated they were satisfied (67.8%) with the nursing care, followed by very satisfied (18.9%). Conclusions: More than half of the subjects who participated in this study, in a general manner perceived a good quality in the nursing care received. Introducción: Los profesionales de Enfermería desde el ingreso al entorno hospitalario de una persona hasta el egreso, tienen constantemente un contacto directo, el evaluar cómo los pacientes perciben la calidad de la atención, permite desarrollar y establecer estrategias de mejora continua. Objetivo: Identificar la percepción de la calidad del cuidado de enfermería desde la perspectiva de personas hospitalizadas en una institución pública. Metodología: El estudio fue descriptivo, transversal, en una muestra compuesta por 90 pacientes mayores de 18 años identificados a través de un muestreo por conveniencia, se les aplicó el instrumento SERVQHOS-E, Alpha de Cronbach de .87. Resultados: En cuanto a la calidad del cuidado de enfermería, se encontró una media de 1.97 puntos (DE=.626) de satisfacción global. La mayoría de los pacientes indicaron estar satisfechos (67.8%) con el cuidado de enfermería, seguida de muy satisfechos (18.9%). Conclusiones: Más de la mitad de los sujetos que participaron en este estudio de manera general percibieron buena calidad del cuidado de enfermería. Introdução: Os profissionais de enfermagem, desde a entrada no ambiente hospitalar da pessoa até a alta, mantêm contato direto constantemente, avaliando como os pacientes percebem a qualidade da assistência, permitindo desenvolver e estabelecer estratégias de melhoria contínua. Objetivo: Identificar a percepção da qualidade da assistência de enfermagem na perspectiva de pessoas hospitalizadas em uma instituição pública. Metodologia: O estudo foi descritivo e transversal. Em uma amostra composta por 90 pacientes com mais de 18 anos identificados por amostragem de conveniência, foi aplicado o instrumento SERVQHOS-E, Alpha da Cronbach da .87. Resultados: Em relação à qualidade da assistência de enfermagem, foi encontrada uma média de 1,97 pontos (DP = 0,626) de satisfação geral. A maioria dos pacientes indicou estar satisfeita (67,8%) com os cuidados de enfermagem, seguida de muito satisfeita (18,9%). Conclusões: Mais da metade dos sujeitos que participaram deste estudo geralmente percebeu boa qualidade na assistência de enfermagem. Universidad de Sonora 2020-06-30 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Artículo de investigación evaluado por pares texto application/pdf application/pdf text/xml https://sanus.unison.mx/index.php/Sanus/article/view/174 10.36789/sanus.vi14.174 SANUS; No. 14 (2020): April-June; 1-9 REVISTA SANUS; Núm. 14 (2020): Abril-Junio; 1-9 SANUS; n. 14 (2020): Abril-Junho; 1-9 2448-6094 spa eng https://sanus.unison.mx/index.php/Sanus/article/view/174/159 https://sanus.unison.mx/index.php/Sanus/article/view/174/160 https://sanus.unison.mx/index.php/Sanus/article/view/174/182 Derechos de autor 2020 SANUS |
