Quality in the service of the hotel reception department of Hermosillo, Sonora, México

The research studies the occupational profiles of the tourism sector in Hermosillo, Sonora, specifically analyzes the competencies of the receptionist of the top ten hotels in the city, with the purpose of determining the quality of the service based on behavioral and technical attitudes in their pe...

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Bibliographic Details
Main Authors: Ruíz Iduma, Sara, Ochoa Medina, Ivone Edith, Bernal Ruiz, Zaid
Format: Online
Published: Universidad de Sonora 2017
Online Access:https://trascender.unison.mx/index.php/trascender/article/view/18
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