HELPDESK AS ALTERNATIVE OF SUPPORT AND TECHNOLOGICAL MANAGEMENT FOR A TABASCO COMPANY

HELPDESK AS ALTERNATIVE OF SUPPORT AND TECHNOLOGICAL MANAGEMENT FOR A TABASCO COMPANY

This article presents an investigation that aims to propose an improvement in the services provided by a medium-sized Tabasco company. We look for the company to provide flexibility in customer service by optimizing times to achieve customer satisfaction. To this end, the ITIL methodology is applied...

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Autori principali:	Ortiz Gonzalez, Atilano, Gómez Lemus, Marbella Araceli, Zurita Cruz, Karla Alejandra
Natura:	Online
Lingua:	spa
Pubblicazione:	Universida de Sonora 2021
Accesso online:	https://epistemus.unison.mx/index.php/epistemus/article/view/163
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